Disruptors of the Peace: Practical Communication Skills for Managing Conflict, Tension & Tough Personalities in the Comm Center (TCOLE #5101)

May 15, 2026
8:00AM – 5:00PM
$79 per person
Discover strategies to handle conflict, reduce tension, and work effectively with challenging personalities in the communication center. This course equips participants with proven communication techniques to foster a harmonious work environment, including active listening, clear and respectful language, and methods for staying calm under pressure. Learn how to identify sources of disruption and resolve issues promptly to maintain peace and productivity among your team.
This course is ideal for telecommunicators, supervisors, and other emergency call center personnel seeking practical skills to enhance collaboration and create a positive workplace culture. Successful completion earns 8 hours of TCOLE credit.

Course Info:

• 8 hour course

Contact: Please email Chris Wallace, Training Specialist, at [email protected]
Location: PSTC, 4675 S. FM 1626, Kyle TX 78640
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Physical Fitness Test Administrator Course (TCOLE #6012)

July 2, 2026
8:00AM – 5:00PM
$99 per person

Physical Fitness Test Administrator course for Public Safety Agencies. This course identifies physical fitness components of the job and the relationship to accredited testing modalities. Aspects of legal and common barriers are explored.

Upon completion, the student will meet the requirement of the PFT Row Test Administrator and can administer the following row test: 500-meter row test, 4-minute row test, and the 2K row test.a committee of subject matter experts and delivered for presentation by TCOLE for certification as an Advanced Instructor as provide by TCOLE rule §221.28.

Course Info:

• 8 hour course
• Class limit is 12

Contact: Please email Greg Davis, Manager, Police Skills &
Wellness at [email protected]

Location: PSTC, 4675 S. FM 1626, Kyle TX 78640

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Advanced Instructor Certification Course (TCOLE #1017)

July 6-10, 2026
8:00AM – 5:00PM
$200 per person

The TCOLE Advanced Instructor Certification Course (1017) is designed to advance instructor knowledge and understanding of student motivations and generational values as well as advance the development of instructor skills in preparation, presentation, and overall competency in training. This course has been developed by a committee of subject matter experts and delivered for presentation by TCOLE for certification as an Advanced Instructor as provide by TCOLE rule §221.28.
Course Requirement:

• Awarded TCOLE Basic Instructor Certificate
• Access to a laptop with MS Office and removable flash drive
• 40 hour course, Monday-Friday,8am-5pm

Contact: Please email Instructor Bruce Harlan at
[email protected]

Location: PSTC, 4675 S. FM 1626, Kyle TX 78640

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